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[Consumer] 90% of Local Shoppers Search Online First


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Local shoppers seach online first

The overwhelming majority of US Internet users research online to find local products and services, according to the “User View Wave VII” from BIA/Kelsey and ConStat.  The most common online tool used for local research was search. Nearly one-half of respondents used Internet yellow pages and 42% checked comparison-shopping sites before heading to local businesses.


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In summer 2009, TMP Directional Marketing and comScore found that and 46% of local online searchers contacted a business by telephone after Web research, and 37% visited in person.

“The Internet has indeed become an integral part of consumers’ local commercial activity,” said Steve Marshall, director of research, BIA/Kelsey, in a statement. “The data suggest we’re at an inflection point where the balance of power in local shopping is shifting to online.”

Local advertising dollars will follow eyeballs; BIA/Kelsey expects the Web to get an increasing share of local ad spending over the next several years, reaching one-quarter of the total in 2014.

Over time, the researchers have noted an increase in the number of sources used for local shopping research, suggesting audience fragmentation that can be challenging for advertisers.


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“These challenges may be outweighed by the targeting opportunities available with tools like coupon promotions and appointment scheduling, the latter being among the best lead sources possible, since you know where people are actually going,” said Peter Krasilovsky, vice president and program director, Marketplaces, BIA/Kelsey, in a statement.

According to the report, 58% of respondents said they had redeemed an online coupon when shopping locally in the past year, and 19% made a local appointment other than a restaurant reservation on the Web.


[impactlab]



 

[Investing] (Trendbird) eBay Acquires The World of Good


World of Good Inc., a five-year-old social venture that connects artisans from developing communities with mainstream retail markets, announced today that eBay has fully acquired its brand and related assets.


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World of Good Inc. also announced that GreaterGood/Charity USA has acquired its wholesale division and line of designer, Fair Trade products which will be re-branded, while existing relationships with retailers and artisan partners will be maintained. The terms of the transactions were not disclosed.

eBay's acquisition of the brand results from a two-year long collaboration between the two companies that led to the development of WorldofGood.com by eBay, the world's largest multi-seller marketplace for socially and environmentally responsible shopping. The transaction reflects eBay’s growing commitment to engaging consumers to affect social change through sustainable commerce. It also represents World of Good’s commitment to creating the greatest market opportunity for small, Fair Trade and environmentally responsible producers around the world. The online marketplace hosts hundreds of sellers, with tens of thousands of sustainable products from 85 countries.

"We are excited about the opportunity to scale the World of Good mission to an unprecedented degree through eBay," said World of Good co-founder and CEO Priya Haji. "Also, we are confident that GreaterGood will be an excellent steward of the retail partnerships we’ve built and will continue to grow Fair Trade through mainstream retail channels."

GreaterGood's acquisition of World of Good's wholesale division reflects its growing Fair Trade business, including its Global Girlfriend apparel line. Since 2004, World of Good has developed extensive retail product lines for partners like Whole Foods Market, Hallmark and Disney, among others. GreaterGood will continue to work with the same retail partners and artisan groups in order to grow market access for small artisan suppliers around the globe.


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World of Good was founded in 2004 by U.C. Berkeley’s Haas Graduate School of Business MBA’s Priya Haji and Siddharth Sanghvi with the mission to help small artisan producers improve their livelihoods by providing them with access to mainstream retail markets. The company has impacted more than 40,000 individual artisans across 70 countries by connecting them with millions of U.S. consumers. Haji also founded World of Good Development Organization, a sister non-profit focused on improving the lives of low-income women in the developing world. In December 2009, the Development Organization was honored by The Tech Museum of Innovation for its Fair Wage Guide, a free, open-source platform that calculates fair wages for artisans around the world and specific to their locations. The organization will continue its work to create technologies and tools that help companies ensure fair wages to informal sector workers.

Robert Chatwani, Director of eBay Global Citizenship said of the acquisition, "We look forward to this next step in our commitment to building an integrated, sustainable shopping experience within the eBay marketplace and are dedicated to applying our reach, resources and business model to create a positive impact for people, the planet and communities throughout the world."

"GreaterGood is excited to grow the retail partnerships that World of Good built and to continue to help small artisan and Fair Trade producers reach these important retail channels," said Stacey Edgar, founder and president of Global Girlfriend and director of the GreaterGood Wholesale Division.


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About eBay:

Founded in 1995, eBay Inc. connects hundreds of millions of people around the world every day, empowering them to explore new opportunities and innovate together. eBay Inc. does this by providing the Internet platforms of choice for global commerce and payments. Building on this positive foundation, eBay’s sustainability efforts harness our technology and reach to extend this positive impact into vibrant, sustainable commerce experiences. Our sustainability portfolio includes WorldofGood.com, the eBay Green Team, the eBay Foundation, eBay Giving Works and MicroPlace.


About GreaterGood/Charity USA:

The GreaterGood Network of websites (including TheHungerSite, TheBreastCancerSite, TheAnimalRescueSite, Global Girlfriend, and others) offers the public a unique opportunity to support causes they care about through a free daily click and Gifts that Give More™ (100% of these donations go to the cause of the patron's choice).  The GreaterGood Network's online stores offer more than 3,000 Fair Trade items, with up to 30% of the purchase price going to charity. In fiscal year 2009, the GreaterGood Network gave more than $3 million to more than 50 charities around the world.





  TRENDBIRD Exclusive ! 



 

[Consumer] Mobile Users Want Personalized Services


Two-thirds of users interested in smart content


It’s no secret that mobile phone users have graduated from simple voice and text usage of their devices. eMarketer estimates more than 650 million people worldwide, or 13.4% of mobile subscribers, use the Web via a mobile device at least monthly in 2010.

According to a Tellabs survey conducted by The Nielsen Company, two-thirds of mobile users around the globe are interested in “smart” services that would feed them information based on personal preferences, location, time of day and social setting.

Mobile users expect these services from a variety of providers, including mobile operators, other Internet application providers, and a combination of many sources. Consumers placed significant trust in their mobile carriers in terms of protecting the information needed to provide smart services, and overall selected carriers more often than any other group as the “most appropriate” provider of services.


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Consumers’ expectations regarding smart location-based services closely mirrored their desires in other areas, such as news, media and entertainment content, where less than one-half named mobile carriers as the best source of information, followed by other Web providers and a combination.

When it came to shopping services, however, there was a notable difference: Mobile carriers dropped somewhat in importance, and advertisers became a much more prominent source of information.


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US marketers have already begun experimenting with exactly this type of smart shopping service. “Geo-fencing” provides personalized marketing messages to shoppers based on their location or proximity to a marketer’s store. 1020 Placecast, for example, piloted a ShopAlerts program that was embraced by mobile users
 
  • 60% said the location-triggered messages were “cool” and “innovative.”
  • 79% claimed to be more likely to visit a store.
  • 65% made a purchase.
  • 73% were likely to use the service again.



[emarketer]



 

[Consumer] More Shoppers Go Online, Hungry for Deals


If online shoppers do not get a deal and free shipping, they are unlikely to make a purchase. That was one conclusion made by comScore, the online measurement firm, when it analyzed e-commerce data for 2009.


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Online shops know what their customers are looking for. Over the holidays, they offered more deals than ever before, though the discounts were smaller than last year. They used social networks like Facebook and Twitter to publicize deals. They also adjusted to free shipping becoming “another fact of life,” in the words of Gian Fulgoni, chairman of comScore.

Thirty six million people visited coupon sites in December to get discount codes for e-commerce sites. Private, limited-time sale sites, led by HauteLook and Gilt, had huge increases in traffic and attracted a surprisingly broad cross-section of shoppers.

Mom-and-pop shops online lost business last year as customers flocked to the big sites like Amazon.com and HSN.com, probably because those sites could afford to keep advertising during the recession, Mr. Fulgoni said.

A quarter of small online businesses reported a drop in sales and 54 percent reported a drop in earnings. Meanwhile, the combined market share of Amazon.com and Walmart.com grew from 10 percent during the 2008 holiday season to 13 percent last year.

Over the holidays, online shoppers spent more than the year before on jewelry and watches, consumer electronics and computer games, event tickets, books and magazines. They spent less, though, on home and garden supplies, furniture, video games, flowers, toys and clothes.

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That last finding was particularly surprising for Mr. Fulgoni, since people have done a lot of apparel shopping online in recent years. It was the only sector where sales fell online but increased offline. Over all, dollars spent online in 2009 sank 2 percent, after growing 7 percent in 2008 and around 20 percent in the several years prior. Holiday sales inched up 5 percent.

Ten percent more households shopped online — 92 million of them — but each shopper spent 5 percent less. Of course, shoppers cut back on spending across the board last year, and as they timidly begin spending again, e-commerce sales will pick up, Mr. Fulgoni predicted.

Though people are spending more online as they spend less offline, online shopping still accounts for only 8 percent of retail sales. That is expected to grow, too, he said. “Each year we have a new set of people entering the job market out of school, who are very, very comfortable online and with e-commerce.”


[bits]



 

[Investing] Shopkick Raised $2.5M to Turn Shopping Into a Good Deed


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iPhone application development firm Shopkick has raised $2.5 million in a first round of venture capital, according to a filing with the SEC.


Based in Menlo Park, Calif., the company is best known for an app called CauseWorld. Users can earn points by shopping or even just checking in (like on Foursquare) at brand retailers — points that they can convert into charitable donations to causes of their choice, with the retailers actually putting up the money.

Some of the CauseWorld causes include providing water for people in the Sudan, saving trees in the Amazon rainforest, and more. Just last week, it opened up a channel for people to donate to the Red Cross to help with Haiti earthquake relief.

Shopkick is backed by Kleiner Perkins Caufield & Byers and LinkedIn founder Reid Hoffman.


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About CauseWorld

CauseWorld is a mobile application that lets you help the world while you shop!

This is the easiest way to give back to your community, and its entrance in the mobile app market is perfect timing for the holidays. Best of all, in these tough economic times, it costs you nothing – our generous sponsors pick up the donation bill.

All you need to do is walk into one of the many stores you most likely frequent anyway, such as common groceries, hardware stores, department stores, and many others. Pull out your phone, open the app, and check in. No purchase is required. By checking in, you earn karmas from our sponsors. Donate those karmas for specific actions to improve the world. Some of the many actions in the CauseMall include donating to classrooms in need, planting a tree, providing a meal for the hungry, or helping an injured animal.

CauseWorld is available on the iPhone and Android phones.


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[venturebeat]