[Consumer] (Trendbird) Consumers Mobile Web Experiences
Executive Summary
The mobile web is growing at an unprecedented rate. According to The Nielsen Company web visitors using a mobile device increased from 42.5 million in July 2008 to 56.9 million in July 2009. Due to the increased adoption, faster networks and more capable mobile devices, businesses recognize substantial value and opportunity from the mobile web.
Facebook currently has more than 65 million active mobile users — a staggering increase from just 20 million eight months ago.1 And the impact of the mobile web is not only felt by the media and entertainment industry. People are starting to use their mobile phones for everything from checking their bank balances to buying a $350,000 Lamborghini.2 According to eBay President/CEO John Donahoe eBay’s mobile sales volume is growing in the double digits every month with eBay’s iPhone application having generated a phenomenal $400 million since its launch in summer 2008.3
One thing is clear — the mobile web has crossed the chasm — to the benefit of organizations everywhere. Yet what are mobile users’ expectations and how do they characterize the current mobile web experience?
To find out, Gomez, Inc. commissioned Equation Research to conduct a study of consumers’ mobile Internet usage and perceptions. Interviews of 1001 mobile web users were conducted between September 16 – 21, 2009.
Key Findings
Mobile users have high expectations for mobile Web performance. Survey respondents overwhelmingly stated that if performance were better, they would access the mobile Web far more often. Ultimately, the majority stated they expect Websites to load as quickly, almost as quickly, or faster on their mobile phone, compared to their home or work computer.
The survey revealed how unsatisfactory mobile Web experiences can negatively shape a consumer’s opinion of an organization. It also discovered that mobile Web users do not have much patience for retrying a website that is slow or not functioning. In the survey:
• Two out of three have encountered problems when accessing websites on their mobile phones in the last 12 months — with slow load time the number one issue
• More than half are unlikely to return to a Website that they had trouble accessing from their phone, and
• 40 percent said they’d likely visit a competitor’s mobile website instead.
TRENDBIRD Exclusive !
"Consumer" Other Trends in this category
| (PDF) Consumers Do Not See ‘Green’ As The Only Purchasing Factor | 2010/03/11 |
| Can Luxury Brands Make Friends ? | 2010/03/10 |
| Consumer Credit Rises For First Time In Year | 2010/03/09 |
| Mobile Users Want Personalized Services | 2010/03/08 |
| (PDF) The Millennials: Confident. Connected... | 2010/03/05 |
| (Video) The State of the Internet | 2010/03/04 |
| Consumers Less Stressed About Debt Now | 2010/02/23 |
| Brand Mapping As A Consumer Insights Tool | 2010/02/18 |
| More Shoppers Go Online, Hungry for Deals | 2010/02/17 |
| Consumers Watch Ads in Exchange for Free Wi-Fi | 2010/02/16 |


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Monthly Trend Report 2009
2009년 12월 : (12.2009_TRENDBIRD) Monthly Trend Report_Sample
2009년 11월 : (11.2009_TRENDBIRD) Monthly Trend Report_Sample
2009년 10월 : (10.2009_TRENDBIRD) Monthly Trend Report_Sample
2009년 9월 : (09.2009_TRENDBIRD) Monthly Trend Report_Sample
2009년 8월 : (08.2009_TRENDBIRD) Monthly Trend Report_Sample
2009년 7월 : (07.2009_TRENDBIRD) Monthly Trend Report_Sample
2009년 6월 : (06.2009_TRENDBIRD) Monthly Trend Report_Sample
2009년 5월 : (05.2009_TRENDBIRD) Monthly Trend Report_Sample
2009년 4월 : (04.2009_TRENDBIRD) Monthly Trend Report_Sample
2009년 3월 : (03.2009_TRENDBIRD) Monthly Trend Report_Sample
2009년 2월 : (02.2009_TRENDBIRD) Monthly Trend Report_Sample
Annual Trend Report 2010 (샘플보고서 다운로드)
연간 트렌드 보고서 2010 소개 : (Intro) Annual Trend Report 2010
(01) "마케팅 / 비즈니스 / 컨슈머" 리포트 : (Marketing_Consumer) Annual Trend Report 2010
(02) "모바일 / 휴대폰 / 텔레콤" 리포트 : (Mobile_Telco) Annual Trend Report 2010
(03) "그린 / 친환경 / 대체에너지" 리포트 : (Green_CleanTech) Annual Trend Report 2010
(04) "인터넷 / 소셜미디어 / Web2.0" 리포트 : (Internet_SocialMeda) Annual Trend Report 2010
(05) "투자유치기업 / M&A / IPO" 리포트 : (Money_Funding_M&A) Annual Trend Report 2010
(06) "디자인 / 미래컨셉 / 디자인제품" 리포트 : (Design_Concept) Annual Trend Report 2010
(07) "아이디어 / 신제품 / 혁신제품" 리포트 : (Idea_NewProduct) Annual Trend Report 2010
(08) "헬스케어 / 바이오 / 의료기술" 리포트 : (Heatlhcare_BioTech) Annual Trend Report 2010
(09) "자동차 / 교통 / 운송기기" 리포트 : (Auto_Vehicle) Annual Trend Report 2010
(10) "럭셔리 / 패션 / 뷰티" 리포트 : (Luxury_Fashion_Beauty) Annual Trend Report 2010
Thanks, The Trendbird Team.
TRENDBIRD / Flacebo Corp.
(Future Trend Research & Consulting)